Last Updated: August 19, 2025
Information We Collect
When you submit a help request through our support system, we collect the following information:
- Personal Information: Your full name and email address for communication purposes
- Inquiry Details: The subject category and detailed message content of your inquiry
- Attachments: Any files you upload to help describe your issue (images, documents)
- Technical Data: Your IP address for security verification and spam prevention
- System Information: Browser type and device information for technical support
How We Use Your Information
The information we collect is used exclusively for:
- Support Services: To respond to your help request and provide technical assistance
- Issue Resolution: To analyze uploaded files and screenshots to better understand your problem
- Service Improvement: To analyze and improve our support services and user experience
- Security Measures: To prevent spam, abuse, and ensure system security
- Communication: To send you updates about your support ticket and confirmations
Data Protection & Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All data is transmitted using secure SSL/TLS encryption
- Secure Storage: Your information is stored in secure, access-controlled databases
- File Security: Uploaded files are stored securely and automatically deleted when tickets are closed
- Access Control: Only authorized personnel have access to support data
- Data Retention: Information is retained only as long as necessary for support purposes
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties. Your data may only be shared in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- With service providers who assist in our support operations (under strict confidentiality agreements)
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for data processing
- Lodge a complaint with relevant data protection authorities
Contact Information
If you have any questions about this privacy policy or our data practices, please contact us:
- Email: Through this help form or our support email
- Response Time: We aim to respond to privacy inquiries within 48 hours
- Updates: This policy may be updated periodically, with changes posted on our website
